iRadeo Help

Getting started

  1. iRadeo is an all-in-one solution for radio stations, podcasters, musicians, music fans, churches, talk show hosts, promoters, and music labels. Our platform is easy to implement and scalable, with a variety of plans to fit the needs of our users.

  2. Before you can start streaming, you'll need to sign up for an iRadeo account.

    From our Pricing page, select the plan that best fits your needs. After you sign up, you'll be automatically placed on a 7-day free trial period.

    Note: If you cancel your trial within 7 days of signing up you won't be charged a thing. If you do choose to cancel your account in the future you will never be charged again, but you are responsible for charges already incurred up until your cancellation.

  3. Yes. To turn on live streaming, just enable the "Live stream" option in your station settings.

  4. We support MP3 streaming and External streaming. So what is the difference?

    1. With MP3 streaming you will need to upload your audio files to iRadeo. You can manage (add, remove, and update) your playlist from each of your station settings pages.
    2. External streaming option is great for more advanced users. You can learn more about External stream here.
  5. Follow instructions below to create a new station.

    1. From your dashboard, click 'Create new station' button from top left.
    2. Next you will be presented your new station settings page. This page is where you can customize and control your station playlist.
    3. From 'Step 1: Station settings' customise your station player and station settings.
      a. 'Station title" is the only required information from Step 1.
    4. From 'Step 2: Streaming setup' you need to upload all your MP3 files or provide an Extenral stream URL (External stream is only available with our Premium package).
    5. When you're done, click the 'Save and publish' button at the bottom of the page. You will be automatically taken to your dashboard.
    6. You can preview your station and grab the embed / share codes by clicking on the Preview icon or share your station iRadeo website link with your listeners.
  6. From your dashboard, click the Preview icon for your station. You will be provided the option to 'Embed' or 'Share'. Embed allows you to physically embed your player on your own website. Share lets you share your station website link with your social media followers. Click inside the appropriate field, copy and paste into your website or share with your social media followers.

  7. Yes. A station website is automatically included with every station that you create. You can access your station website from your dashboard by clicking the website icon.

    To share your station website with your listeners, simply click on the Preview icon from your dashboard.

  8. We use Amazon's award winning AWS technologies and servers to make sure you get the fastest and the most reliable streaming. Your streams will never slow down and will be streamed at the highest speed available.

  9. You will need to first enable the 'iTunes RSS Feed' option from your station settings page.

    From your dashboard, click the RSS icon and provide details for your feed.

    1. Station cover art
    2. Station description
    3. Station category
    4. Station website URL [optional]

    When you are done providing the above details, you will need to 'Save settings' and re-open the RSS by clicking the RSS icon. Click and copy the 'RSS feed' and submit to iTunes or any other directory that supports RSS feeds.

  10. To stream copyrighted music, you can sign up with many music licensing services. We recommend licensing with: PRONETLicensing.com. iRadeo provides station reporting data which allows you to review 30 day tracking data.

Dashboard and account

  1. From your dashboard, click on your station title name to open the station settings page.

  2. From your dashboard, click on the Preview icon to open the station preview screen. You can fully test your station player before you share or embed.

  3. Your station Preview and Website icons are disabled because you have not provided any audio files to stream for your station. Click on your station title to open your station settings page. In 'Step 2: Streaming setup' upload your audio files or provide a External stream URL (External stream option is only available with Premium plans).

  4. From your dashboard, click the Preview icon for your station. You will be provided the option to 'Embed' or 'Share'. Embed allows you to physically embed your player in your own website. Share lets you share your station website link with your social media followers. Click inside the appropriate field, copy and paste into your website or share with your social media followers.

  5. From your dashboard, click the Preview icon for your station. You will be provided the option to 'Embed' or 'Share'. Click inside the 'Share' field to highlight and copy the URL. You can share this link on your social media pages or your website.

  6. From your dashboard, click the Reports icon for your station. You will be provided a 7 days, 30 days, 90 days and All time total plays stats. These numbers will automatically change based on your listener count. You also have the option to download a 30 day playlist CSV file that details the statistics for individual station tracks.

    Note: If you just created your station or you have very low listener count, you will see the following message ' Looks like your station is so brand new that we don't have enough data on your listeners to share with you.'

  7. You will need to first enable the 'iTunes RSS Feed' option from your station settings page.

    From your dashboard, click the RSS icon and provide the following details for your feed.

    1. Station cover art
    2. Station description
    3. Station category
    4. Station website URL [optional]

    When you're done providing the above details, you will need to 'Save settings' and re-open the RSS by clicking the RSS icon. Click inside 'RSS feed' field and copy the URL. Submit this URL to iTunes or any other directory that supports RSS feeds.

    1. Open your iTunes.
    2. Click iTunes Store on the left.
    3. Click 'Podcasts' at the top.
    4. Click "Submit a Podcast" in the Quick Links section.

    Note: The iTunes team reviews each podcast submission. Depending on demand, it may take a week or two before your podcast is added.

  8. From your dashboard, click the red delete icon.

    Note: Once you delete your station, you can not recover your station settings or uploaded audio files.

  9. From your dashboard, click the 'Account' link on the left.

    1. To update your email address, just edit the email address field and click the 'Update' button to save.
    2. To change your password, enter your new password and confirm by entering the same password again and click the 'Update' button to save.
  10. From your dashboard, click the 'Account' link on the left. Select your timezone from the 'Timezone' drop down field and click the 'Update' button to save.

    Note: Selecting your timezone ensures your 'Broadcast schedule' option works correctly for your station(s).

  11. Top stop receiving weekly listener reports via email, just follow these steps.

    1. Login to your iRadeo account.
    2. Select 'Account' from the left.
    3. Click the 'Receive weekly listeners report' checkbox to disable.

    Note: You can continue receiving the weekly reports by enabling the checkbox at anytime.

  12. Top disable iRadeo station website from being automatically created, just follow these steps.

    1. Login to your iRadeo account.
    2. Select 'Account' from the left.
    3. Click the 'Generate station website' checkbox to disable.

    Note: You can re-enable anytime by just clicking the checkbox again.

Station settings

    1. Stream options
      1. MP3 - upload and stream your MP3 audio files
      2. External - provide your External URL to stream your station
    2. Station title - Enter your station title here
    3. Size - Select your player size
    4. Colors - Select your player color
    5. Share / Embed - Allow listeners to share/embed
    6. Download tracks - Allow listeners to download station tracks
    7. Skip tracks - Allow listeners to skip tracks
    8. Display tracks - Display playlist below your player
    9. Auto play - Allow auto play when page loads
    10. Auto DJ - Enable random track play
    11. Loop playlist - Enable auto loop
    12. Track names - Display track names below player
    13. Buy link - Display a buy link in your player
    14. Listener feedback - Allow your listeners to send you feedback
    15. Broadcast schedule - Schedule date to broadcast your station
    16. Audio ads - Enable audio ads
  1. First you will need to enable 'Broadcast schedule' option from your settings page by clicking the checkbox.

    Scheduling options available:

    1. All day - If enabled, scheduled broadcast start and end date will be reserved for the full day.
    2. No end date - If enabled, scheduled broadcast will start on a specific date and will continue streaming without an end date.
    3. Start and end dates - You will need to select a date and time from the calendar drop down selections.

    After you've selected your desired schedule, click on the 'Save and publish' button at the bottom of the Settings to complete your scheduling. When your listeners see your station before your intended scheduled broadcast, they will only see the following message 'Broadcast scheduled will start on MONTH, DAY YEAR'.

    You can always update your station broadcast schedule from the settings page. To disable your station schedule just disable the broadcast schedule by unchecking the box.

    1. Open a text editor and start entering your playlist URLs.
    2. Follow these steps to manage your External file:

      1. Enter the URL for each track on a new line.
      2. When you're done adding all track URLs, save TXT file with PLS extension (example: playlist.pls).
      3. Upload your saved PLS file to your server and copy the location (example: example: http://www.your-website.com/playlist.pls)
        1. You can always enter additional tracks or re-arrange the playlist order by opening the same file.
    3. Login to your iRadeo account enable External stream option in Step 1 of your station settings page.
    4. Provide your External URL under Step 2 and 'Save and publish' your station settings.
  2. From 'Step 2: Streaming setup' enable audio ads by clicking the audio ads checkbox. this feature. We currently only support up to 2 audio ads per station.

    Two ad spots available:

    1. Pre-Roll: Ads will play before your radio starts playing your playlist.
    2. Post-Roll: Ads will play after your radio plays entire playlist.
  3. From 'Step 2: Streaming setup' click the 'Upload audio' button to browse your computer and upload your audio files. You can upload multiple audio files at the same time. You can also drag and drop the audio files in the the audio files section displayed under the 'Step 2: Streaming setup section'.

    Note: Due to iOS and Android operating system restrictions, audio uploads are not supported from any iOS and Android device. We only support devices running Windows, Linux, or Mac operating systems.

  4. Yes. If your audio files contain ID3 tags, iRadeo will automatically detect and apply track name and title.

  5. The 'Powered by iRadeo' link is automatically removed for paid plans. The link is only displayed for all Free and Trial plans.

Payments and billing

  1. You can upgrade your account with a monthly or yearly subscription. With a yearly subscription you instantly receive 20 percent off. Visit our pricing page to learn more.

  2. You can upgrade your iRadeo account using the instructions below.

    Upgrade your account.

    1. Log in to your iRadeo account.
    2. Select 'Upgrade'.
    3. Select your desired plan (Plus, Premium, or Ultimate).
    4. Pay using a credit card.
  3. You can update your credit card information using the instructions below.

    Update your credit card.

    1. Log in to your iRadeo account.
    2. Select 'Account' and click the 'Update plan' button.
    3. Select your current plan or new plan (Plus, Premium, or Ultimate).
    4. Select 'Enter new credit card' radio button and enter your new credit card information.
    5. Click the 'Subscribe' button to complete.
  4. If for any reason you need to downgrade your subscription back to a free iRadeo account, please follow the instructions below.

    Downgrade your iRadeo account's subscription

    1. Log in to your iRadeo account.
    2. Visit the Upgrade page.
    3. Select 'Cancel my subscription'.

    NOTE: If you downgrade, you'll still finish any time remaining on your current subscription. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.

    Downgrading to a free iRadeo plan won't delete any of your stations. Please be aware that iRadeo will not delete any of your stations when your subscription is downgraded.

  5. If you're a iRadeo subscriber and you need to change your billing information, you can do so by going to the Account page of your account.

    Change billing information.

    1. Log in to your iRadeo account.
    2. Select 'Account'.
    3. Click the 'Change' link beside the credit card information.
    4. Enter your new credit card information and 'Save change'.
  6. If you need to downgrade your subscription to a free iRadeo account, please follow the instructions here.

    Please note that if you downgrade to the Basic plan, you'll still finish out any remaining time on your current subscription before the account actually downgrades.

    If you'd like to switch between subscription periods, read below:

    To switch, log in to your iRadeo account, click Account and then click Change plan. Select your current plan. You'll see Yearly and Monthly selection options. Select your desired subscription period and click Subscribe to update.

Others

  1. Auto play (auto playing when station loads) does not work on iOS and Android devices due to operating system restrictions. Listeners on iOS and Android based devices need to manually click the Play button to start streaming.

  2. If you have uploaded the same track in your station previously and you accidently upload the same audio file again, iRadeo will automatically overwrite the older audio file with the new one.

    Note: Audio file overwrite will only apply if the audio file names are the same.

Have additional questions or need help with something?

Contact our support team.